baji 365's Privacy Policy

1 Definitions and Scope

In this policy, "user", "you", or "your" refers to any person — registered or unregistered — who browses our website, creates an account, or uses our services on the baji 365 platform. "We", "our", or "platform" refers to baji 365 and its operating entity.

"Personal information" means any information that can directly or indirectly identify you — such as your name, national ID number, mobile number, email address, financial details, and device-related information.

This policy applies to information collected through the baji 365 website, mobile application, and any associated digital channels. We are not responsible for the processing of information by third-party websites or services.

2 Purpose and Types of Information Collection

2.1 Registration and Identity Verification

When opening an account on baji 365, we collect your name, date of birth, mobile number, email address, and national ID or passport details. This information is essential for identity verification and ensuring the security of your account. Persons under 21 years of age are not permitted to open an account.

2.2 Financial Transaction Information

During deposit and withdrawal processes, we collect information about your payment method. Transactions on baji 365 can be made via bKash, Nagad, Rocket, and bank transfer. Financial information is stored in encrypted form following the highest security standards and is not sold to or shared with any third party.

2.3 Technical and Usage Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Session duration and page visit sequence
• Login time and date
• Cookie and local storage data

This information is used to improve platform performance, detect fraudulent activity, and refine the user experience.

2.4 Customer Service Communications

When you contact us via live chat or email support, a record of that conversation is kept. This helps us improve our service quality and resolve your issues faster.

3 Purposes of Using Information

baji 365 uses collected information only for the purposes described below:

• Account registration, identity verification, and access control
• Processing financial transactions and maintaining records
• Preventing fraud and unauthorised access
• Meeting legal obligations and responding to requests from regulatory authorities
• Personalising the user experience
• Sending relevant promotional communications (with your consent)
• Diagnosing and resolving technical issues on the platform
• Monitoring and supporting responsible gaming

Your information is not used beyond these purposes and is not sold to third parties.

4 Disclosure of Information and Third Parties

4.1 Service Providers

We work with payment gateways, identity verification services, and cloud service providers. These third parties receive only the limited access to information necessary for their specific tasks and are bound by confidentiality agreements with us.

4.2 Legal Obligations

We may disclose relevant information under court orders, lawful requests from law enforcement agencies, or legal obligations. In such cases, we will notify you in advance wherever possible, unless prohibited by law.

4.3 Business Changes

If there is any change to baji 365's business structure (such as a merger or acquisition), your information may be transferred to the new entity. In such cases, the new entity will also be required to comply with the standards of this privacy policy.

5 Cookies and Tracking Technologies

baji 365 uses different types of cookies:

• Essential cookies: Required for the basic functioning of the platform, such as maintaining login sessions.
• Functional cookies: Remember your preferences and settings, such as language selection.
• Analytics cookies: Analyse usage patterns to help improve the platform.
• Security cookies: Detect fraudulent activity.

You can disable non-essential cookies through your browser settings, though this may limit some features of the platform.

6 Data Retention and Security

6.1 Retention Period

Your information is retained for as long as your account is active and for the period required to meet legal obligations thereafter. We are legally required to retain financial transaction records for the period specified under applicable law.

6.2 Security Measures

baji 365 uses industry-standard security technologies to protect your information:

• SSL/TLS encrypted data transmission
• Two-factor identity verification (including OTP)
• Regular security audits and testing
• Access control — only authorised staff can access information
• Firewall and intrusion detection systems

However, no data transmission over the internet can be guaranteed to be 100% secure. We take every precaution, but a complete guarantee of security is beyond our ability to provide.

7 User Rights

You have the following rights over your personal information:

7.1 Right of Access

You may ask us what information we hold about you and request a copy of it.

7.2 Right of Rectification

If your information is incomplete or incorrect, you may request a correction. Some information can be changed directly in your account settings; for other changes, you will need to contact the support team.

7.3 Right of Erasure

Where it does not conflict with legal obligations, you may request deletion of your personal information when closing your account. However, financial transaction records must be retained for the period required by law.

7.4 Withdrawal from Promotional Communications

You may request at any time to stop receiving our promotional emails or messages. However, important account or transaction-related messages cannot be stopped.

8 Responsible Gaming and Use of Information

baji 365 is committed to responsible gaming for its users. To this end, we analyse your gaming patterns, betting amounts, and session durations. If a concerning change in a user's gaming behaviour is observed, we may take precautionary measures — such as setting temporary limits or sending support information. The use of information for this purpose is in the interest of user protection, not as a penalty.

9 Privacy of Children and Minors

baji 365 strictly prohibits providing services to persons under 21 years of age. We do not knowingly collect information from minors. If it comes to our attention that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian suspects that their child has registered on our platform, please contact our support team. We will take action promptly.

10 International Data Transfers

Our servers and service providers may be located outside Bangladesh. When transferring data, we ensure that adequate protections are in place for your information in the destination country and that confidentiality conditions are included in the transfer agreement.

11 Policy Changes and Updates

baji 365 reserves the right to update this privacy policy as needed. If there are significant changes, we will send a notification to your registered email or mobile number and update the "Last Updated" date at the top of the page.

Continued use of the platform after a policy change will be considered as your consent to the updated policy. We therefore recommend that you review this page regularly. For more information about our services, you can read About Us.

12 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us. Our customer support team is available 7 days a week, 24 hours a day in Bengali and English.

To submit a request regarding your rights or a data protection complaint, use our live chat or email us at the address below. For general requests, we aim to respond within business days.

For general enquiries, visit our FAQ section, where you will find answers to common questions about accounts, payments, and security.